Overview
This article explains the meaning of the error message "An internal application error has occurred" and provides information on potential causes and solutions.
Information
When encountering the error message "An internal application error has occurred," it's important to understand its implications and potential resolutions.
Understanding the Error Message
The error message "An internal application error has occurred" is a generic notification that indicates the software is unable to process certain information that has been transmitted to it. This message doesn't provide specific details about the underlying issue, making it challenging to identify the exact cause without further investigation.
Possible Causes
There are numerous potential reasons for this error to occur, including:
- Survey structure issues (e.g., an incorrect link if the survey is launched from an external source)
- Problems on the respondent's side, such as:
- Browser add-ons interfering with the transfer of links
- Malware affecting the user's system
Recommended Actions
If you encounter this error message, consider the following steps:
- Check the survey structure for any potential issues, especially if it's launched from an external source.
- Ask respondents to disable browser add-ons temporarily and try accessing the survey again.
- Recommend that respondents run a malware scan on their systems.
- If multiple respondents are affected by the error, contact Tivian support for further assistance.
FAQ
Is this error specific to a particular browser or device?
The error can occur across various browsers and devices. It's not limited to a specific platform.
How can I provide more information to support when reporting this error?
When contacting support, provide details such as the browser and version being used, any recent changes to the survey, and the number of respondents affected by the error.
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